At Vahini Pipes, we strive to provide our customers with the utmost satisfaction when it comes to our products and services. We understand that circumstances may arise where you need to cancel an order or request a refund. Our Refund and Cancellation Policy is designed to ensure transparency, fairness, and ease of process for our valued customers.
1. Cancellation of Orders: You may cancel your order within 24 hours of placing it. To initiate cancellation, please contact our Customer Support team via email at customercare@vahinipipes.com or call us at +91 98454 44460. Please note that orders cannot be cancelled once they have been dispatched from our warehouse.
2. Cancellation Fees: We do not charge any cancellation fees for orders cancelled within the specified timeframe.
3. Refunds for Cancelled Orders: If your order is successfully cancelled within the allowed time frame, a full refund will be issued to your original payment method within 7-10 business days.
Eligibility for Refunds: Refunds are applicable in the following scenarios:
1. Refund Process: To request a refund, please contact our Customer Support team within 7 days of receiving your order. You can reach us via email at customercare@vahinipipes.com or call us at +91 98454 44460. Kindly provide your order details, along with clear photographic evidence of the issue for prompt assistance.
2. Refund Approval: Our team will thoroughly review your refund request and verify the eligibility criteria. Once approved, we will initiate the refund process.
3. Refund Methods: Refunds will be issued back to the original payment method used for the purchase. Please allow 7-10 business days for the refunded amount to reflect in your account.
4. Non-Refundable Items: Certain items, such as customized products or items purchased during promotional offers, may not be eligible for refunds unless they are damaged or defective.
Note: This Refund and Cancellation Policy is subject to change without prior notice. Please review our policy periodically for any updates.